The DDX Files: February 2013

Tips: Salt residue and high pH spot removal

It is that time of year again that the home owner and building manager should become concerned about all the sand and salt tracking in on their carpets and rugs. Salt penetrates every part of a rug and often gets under area rugs that can cause damage to your stone in the form of spalling or etching.

But as for this blog I would like to address the how to get that ice melting wonder our of your carpets. Salt/ Ice melt will cause spotting because of the high pH attracting dirt to the area that has the salt residue. These are some times called re occurring spots, re-soiling or traffic patterns.

Vacuum up any salt crystals dry vacuuming is essential if you miss it you will only make more brine solution for your technician to get out.
Apply a tannin spotter like Bridgepoint's TCU or This will neutralize the salts and work them back out of the fibers. This spotter will need to be worked in and allowed dwell time
Extract and rinse the affected area with multiple over lapping passes. If it is commercial carpet make slow strokes (make sure you have high flow rates through your jets as this will aid in the rinsing out of this mineral deposit. Products to use like all fiber rinse or end zone work great to assist in lowering the pH
Spray area with fab set or citric acid and fab set mixture
Test to make sure you have lowered the pH to neutral or slightly acidic with a digital pH tester or litmus paper
Dry quickly using fans
Repeat as necessary as these types of restorative processes might take several treatments especially if these areas are not maintained on a frequent enough basis Make sure you slow down when rinsing and give proper dwell time to the chemicals

I just receive a question about the blog here is my response

This is the Service MediX X-Files where there were unsolved issues by prior contractors and our customers just didn't know where to turn to get answers and solutions to these unsolved issues. This blog shares their stories through writing and where possible pictures. As some of our clients will not allow us to take pictures or mention their name we will use fictional names and unfortunately no pictures.

A page created for you to help you understand what SERVICE MEDIX your Expert Service and Solutions team can do for you

Let me know what you think by commenting or contact me directly by following the link Jesse Crockett

Expert Service and Solutions will be doing business as Service Medix

When you want results remember X marks the spot! SERVICE MEDIX
816-288-0512 www.SERVICEMEDIX.com

Cleaning the un-cleanable carpet

https://www.facebook.com/photo.php?v=3758572006770&set=vb.322996935223&type=3&theater

Above is a link to a short video on this job

Last year, We were called to clean some upholstery at a local manufacturing/ warehouse in Kansas city, Missouri. We cleaned the upholstery and then We offered to clean/ restoring the carpet. We were told that they had a local cleaning company that cleaned the carpet monthly by contract. (whose name that starts with a J and rhymes with ring) They had said ti was hopeless and that several companies that were experts had come in to try cleaning it. It took us about 40 minutes before we had the right chemical formulation to cut through the grease but it worked. We were able to clean it and the best part is that it stayed cleaner. The disappointing part of it was they didn’t get us scheduled to come in on a regular basis to maintain the clean they enjoyed. Hopeful the company that starts with a J and ends with something that rhymes with ring will keep on top of it. Maybe our calling is to help our customers get the attention of their contracted cleaning services that hey you are not doing your job! The picture for this job was on the last post. We did get several referrals from this job and the best part was the results that we left them with.

Most carpet cleaners and companys move much to fast to really clean the carpets most of the time they are leaving more sticky chemical in the carpet to attract more dirt. They don’t understand the chemistry need to remove the crud from the carpet they don’t take the time, use the right equipment or bottom line is they don’t care as long as they get paid. We are different we care to do the job right.

Remember X marks the spot SERVICE MEDIX 816-288-0512 Expert Service and Solutions

Why DDX Files Service Medics unbelievable images

Welcome to the DDX Files

The DDX Files (Difficult Diagnosis X Files), a term coined by one of our technicians Weston Steele- Odd cleaning/ restoration experiences that require the technician to expand their mind to created the desired out come. Our desire is to solve all these incredible challenges that is why we are in business, that is what makes us a great company. We have become dedicated to solving your difficulties and it has improved our processes in-turn that these results have become standard everyday occurrences. We are the flooring experts. See for yourself before after pictures Much of the work we do we cant take photos so due to our client request we will some times only include written descriptions of the work we have done. I had someone bring to my attentions that experts online blog about what they do and they have followers. Since I am indeed an expert in a few fields that include Tile Cleaning and restoration, Carpet cleaning, Restoration and Repair and Stone Restoration. I have started this blog and will be setting up accounts on LinkedIn, Twitter and a few other sources. Follow me if you can. I am hard to keep up with!

Do you have a challenging issue? Put us to the test! You will be glad you did.
Give me a call! 816-288-0512 or email me at jcrockett@usa.com